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Text File  |  1985-03-08  |  640b  |  33 lines
  1.  
  2.                     (your street
  3.                      city, state, zip)
  4.  
  5.                     (date)
  6.  
  7.  
  8. (name
  9. street
  10. city, state, zip)
  11.  
  12. Dear ____ (name):
  13.  
  14.     We agree that the ____ (item) you returned shrunk
  15. in the washing machine.  That ___ (item) was not washable
  16. although many ____ (item) today are.  Our sales associate
  17. should have explained these instructions to you.  Sometimes,
  18. however, a clerk may forget.
  19.  
  20.     Whether this was the case of not, ____ (name),
  21. we are sorry for the inconvenience.
  22.  
  23.     Please be assured that we will be very happy to
  24. replace the ____ (item) or credit your account.
  25.  
  26.  
  27.                     Sincerely, 
  28.  
  29.  
  30.  
  31.                     (name)
  32.                     (title)
  33.